Frequently asked questions

NeoCushion is a memory foam support cushion designed to fill the gap between your lower back and your chair or mattress. It helps you keep a healthy, neutral posture while sitting or sleeping, easing the pressure that builds up in the lumbar area over long days.

We aim to deliver all orders within 3 to 5 days from the shipment confirmation. You will receive a tracking link by email as soon as your order ships.

We have a 30-day return policy, so there is no need for you to worry. All we ask is that you send the items back to us in a package similar to the original one, and make sure that the merchandise is in the same condition.

Yes. Besides the United States, we have dedicated stores for Australia, Canada and New Zealand, and we also deliver to France and Germany. Prices are shown in your local currency at checkout.

We accept all major credit cards, PayPal, Google Pay and Apple Pay. At this time, we do not accept cash, checks or money orders.

You can track your order using the tracking link we sent you in the shipment confirmation email. You should receive this email within 1 to 3 business days after your order was placed. If you have not received it, please check all your inboxes (including spam) first, then contact us and we will assist you.

We ship from Monday to Friday. Unfortunately, we cannot ship during the weekend.

Sometimes it can take a couple of days for the tracking number to appear in the carrier's system. Don't worry — in this case it means the order has been dispatched and it's on its way to you!

If you entered the wrong information for your order, contact us as soon as possible. If the order has not yet been processed and shipped, we will help you correct it, but we cannot guarantee changes once it has left our warehouse.

Contact us at sales@neocushion.com as soon as possible after placing your order. If it has not been processed and shipped yet, we will gladly cancel or change it for you. Once an order has shipped, it can no longer be cancelled — but you can still use our 30-day return policy.

When you sleep with the NeoCushion, place it under your back so that it fills the lumbar gap between your spine and the bed. If you are a side sleeper, just roll over on either side of the pillow and you are all set!

The NeoCushion is also perfect for prolonged sitting sessions at the office or in the car. Make sure the pillow is placed on the lumbar area of your back, and it will help you maintain a healthy posture all day long.

The NeoCushion has a removable cloth cover, which is machine washable. Do not wash the memory foam inside the removable material!

The NeoCushion is roughly 18 × 9 × 4.5 inches (46 × 23 × 11 cm). It is a universal size, optimal for most body types.

The core is high-density, slow-rebound memory foam that softens with your body heat and molds to the curve of your back. It is wrapped in a breathable, removable mesh cover that keeps you cool during long sitting sessions.

Both, in the right way. The memory foam is firm enough to hold your spine in a supported position, yet it softens with body heat and adapts to your individual shape — so it never feels like a hard board.

Yes — the NeoCushion works on office chairs, car seats, gaming chairs, recliners and dining chairs, and you can also use it in bed. Its universal size is designed to support the lumbar region of most adults.

No — unlike cheap polyester-filled cushions, the NeoCushion uses high-density slow-rebound memory foam that springs back to its shape after every use and is built to keep supporting you for years.

Many of the things we do daily contribute to recurring back discomfort, and prolonged sitting is one of the leading causes. The NeoCushion supports the natural curve of your spine and encourages a healthier posture, which many customers find relieving.

Yes — every NeoCushion comes with a 30-day money-back guarantee. Try it on your own chair (or in your own bed) for a full month, and if you are not happy, return it for a full refund.

Email us at sales@neocushion.com with your order number and we will guide you through the process. Send the items back in a package similar to the original one, with the merchandise in the same condition you received it.

We're sorry about that! Contact us with your order number and a few photos of the item and packaging, and we will arrange a replacement or a refund right away.